Relationship Between The Dispatcher And The Driver

What you should know about the driver is that they are in there truck for hours at a time. Most of them are single drivers and so they are not just in their trucks for hours at a time but also by their self. Now many may say that that’s what they signed up for. Some may say well I’m not in a truck but I am along at work by myself for long hours at a time. None of these things matter. The thing that matters the most is the sacrifice that they give on the job.

When a driver calls into dispatch it’s to hear a friendly voice along with entrusting you with the information that you give them. Dispatchers are the middle man for brokers and drivers. With that being said the driver hopes that you are giving them the correct information. When I have drivers call in and just start talking about non related load stuff. I just listen sometimes. A lot of drivers just want to vent. They may just need someone to pick up the phone and hear what they are going through.

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Building a relationship between the dispatcher and the driver start from day one. The day that the driver becomes a part of the team is when it starts. Become familiar with the driver. Learn their name. Find out if they prefer a nick name or just be called Mr. or Mrs. Driver. Find out how long they have been driving. Veteran drivers usually are set in their ways and have their way of doing things. See if there is something that you can do make them comfortable with you.

After the driver and you have become acquainted now is the time for you to explain your position you play in the company. Rule of thumb always be up front and don’t promise anything that you can’t produce. Drivers like brokers will respect you more if you are honest and upfront with them. Like all relationships with time it will grow and develop more. Just remember drivers are the key ingredient to trucking. Without them we have no job.

Many people wonder how to make money dispatching trucks. It's simple you can dispatch trucks from home. This is a great cooperation between dispatcher and a driver.

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